Murray Equipment, Inc. is seeking a qualified individual for a career opportunity in Servcie & Assembly. This person will be a dedicated team player, responsible for providing customer service by trouble shooting equipment and providing repair and warranty services in a complete, timely and quality manner.
We are looking for a mechanically inclined, customer-service-focused Service Technician to support inspection, troubleshooting, repair, assembly, and testing of liquid handling and metering equipment. This role is ideal for someone who enjoys hands-on work, takes pride in quality, and thrives in a fast-paced, team-oriented environment. Automotive technicians, diesel mechanics, maintenance technicians, service advisors, and mechanically inclined problem-solvers
- Documents incoming goods for service and warranty evaluation according to established return goods authorization procedures.
- Provides for the safe handling materials according to established procedures and applicable laws.
- Determines validity of customer complaints, including warranty claims, via customer contact and inquiry, blueprint interpretations and/or inspection of returned goods, collecting data and generating reports.
- Determines the labor and materials that will be required to service goods returned for warranty or repair.
- Provides a timely and accurate estimate or quotation to the customer as required.
- Provides feedback to customers, Territory Managers, Purchasing Agents and others regarding the nature of products and satisfaction of the customer with their service and warranty experience.
- Provides customer support with questions and troubleshooting regarding our products and services.
- Pulls required parts from inventory according to established procedures.
- Completes service work by using hand and power tools, crimping, welding, pipefitting, drilling, sawing, grinding, testing and other procedures.
- Tests and verifies repairs to assure that company, customer, and regulatory specifications are met.
- Uses inspection gauges such as micrometers, calipers, vacuum testing, and calibration equipment.
- Records labor and parts used in repair and warranty work on documents and in to the computer system according to established procedures.
- Monitors related supplies and requisitions necessary additions.
- Performs spot checks of products to ensure adherence to approved quality standards.
- Maintains all tools and equipment in the service area.
- Adheres to all company policies and procedures paying special attention to health and safety procedures.
- Maintains clean, orderly and safe work areas at all times.
- Submits all documentation in a complete, accurate and timely manner.
- Assists in other areas of operations including shipping, receiving, customer counter and fabrication & assembly.
- Provides customer and user support for all company products, including trouble shooting, training, processing sales orders.
- Performs other related duties as assigned. Duties and responsibilities may change at any time with or without notice.
- Strong mechanical aptitude
- Excellent customer service and communication skills
- Detail-oriented, organized, and dependable
- Self-motivated and driven to solve problems
- Comfortable working with tools, equipment, and diagnostic processes
- Ability to read blueprints and technical documents
- Prior mechanical, industrial, automotive, or equipment repair experience required
- High school diploma or GED
- Ability to lift up to 70 lbs. and be on your feet most of the day
- High School Diploma or GED equivalent.
- Prior mechanical and industrial work-related experience required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manually lifting up to 70 pounds.
- Use of written and oral communication.
- Capable of standing/walking more than 80% of work time.
- 100% of working time (except for assigned breaks) is spent on the production floor.
We are proud to offer the following to our employees
- Fair and competitive pay.
- Annual reviews with opportunities for pay increases. Additional opportunities throughout the year for pay increases based on performance and other factors.
- Excellent benefits- including health insurance/ HSA, Dental and Vision Insurance, Group Life insurance, short term and long-term disability, Voluntary, Supplemental Life Insurance, 401k with match + additional company contribution independent of employee contribution.
- UP TO AN EXTRA $17/HR. IN EMPLOYER BENEFITS TOWARDS VALUE OF TOTAL COMPENSATION!
- Paid holidays
- PTO (personal/vacation/sick days)
- Discretionary Bonuses up to 2x a year.
Other Benefits
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