Technical Support: TCS 3000 Register

Murray Equipment, Inc./ Total Control Systems is seeking a qualified individual for a career opportunity in Technical Support. This person will be a dedicated team player, responsible for providing technical support for Murray Equipment, Inc and Total Control Systems TCS 3000 Electronic Register (IoT device). Successful candidates will be motivated, self-directed/ self-starters, mechanically inclined who enjoys hands on work as well as possessing electrical wiring and general electrical knowledge. Candidates must have a strong understanding of IoT (Internet of Things) and willingness to work in the field of IoT.

Essential Duties and Responsibilities:

(Include the following. Other duties may be assigned.)

• Provides technical support by taking customers’ telephone calls, emails, texts, and answering tickets pertaining to customers 3000 register questions and determining technical needs to provide customers with solutions to resolve questions. 
• Works with team members to troubleshoot both complex and routine equipment issues.
• Uses specific tools and technology to maintain registers and other technology equipment at optimal operating levels. 
• Analyzes network problems and manage preventative maintenance procedures. 
• Ensures that all registers are secured effectively by installing and updating appropriate software. 
• Set up and organize IPs appropriately. 
• Manages and monitors data usage across customers modems. 
• Set up new modems and SIM cards and documenting all relevant data for the modems and SIM cards. 
• Maintains network configurations to ensure that all registers and equipment on a network can communicate effectively. 
• Test 3000 Register peripherals, software, and hardware such as pulsars, temperature probes, and additive injectors to ensure that they are interacting appropriately. 
• Stays abreast of current trends and technology and makes recommendations that will help a customer keep up with technology standards in the industry. 
• Trains other employees how to remedy basic register and accessories technical issues. 
• Performs one-on-one training and coaching on technology when necessary. 
• Explains the role of network applications and equipment to the end users. 
• Performs various other duties depending on circumstances and customer needs. 

Required Skills & Abilities:

• Problem-Solving and Analytical Skills/ Troubleshooting Skills 
  • Must be able to solve issues that might not have a clear solution. Being able to experiment and use trial and error is important. 
• Technical Communication and active listening skills 
  • Must have the ability to listen to customers and ask questions in order to find out the issue, explain the problem in a clear and understandable way, and give them options for repair or replacement. 
• Organization 
  • Ability to prioritize and multitask to meet deadlines 
  • Acts quickly in crisis situations so the customer can resume normal operations as soon as possible. 
  • Adapts quickly to changing circumstances, new standards, and requests. 
• Maintain documentation of technical maintenance procedures carried out. 
• Interpersonal Relations 
• Customer Service Skills 
• Professionalism 

Education & Experience:

• Degree or technical schooling in Computer Science/ Information Science or a Degree in Electrical Engineering Technology. 
• 3+ years of prior relatable experience; preferably with computers, networks, databases, and or electrical.
• Experience with fluid hydraulics extremely helpful but not required. 

Physical Requirements:

• Lifting up to 50 pounds 
• Use of computerized ERP system 
• Use of written and oral communication 
• Travel 

Benefits:

We are proud to offer the following to our employees-

• Fair and competitive pay.
  • Annual reviews with opportunities for pay increases. Additional opportunities throughout the year for pay increases based on performance and other factors.
• Excellent benefits- including health insurance/ HSA, life insurance, short term and long-term disability, 401k with match + additional company contribution independent of employee contribution.
  • UP TO AN EXTRA $17/HR. IN EMPLOYER BENEFITS TOWARDS VALUE OF TOTAL COMPENSATION!
• Paid holidays
• PTO (personal/vacation/sick days)
• Bonuses up to 2x a year. 

Other Benefits

All email correspondences will come from the HR team at Murray Equipment, Inc. using ADP services. Please be sure to check your spam/ junk mail folders for any emails from Murray Equipment, Inc HR