• Employment Type: Full-Time
  • Position Type: Salary
  • Primary Location: 2515 Charleston Place, Fort Wayne, IN
  • Required Education: Associate’s degree or higher in Computer Science or equivalent experience required.
  • Travel Requirements: Fort Wayne area only
  • Benefits Offered: Full
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Murray Equipment, Inc. is seeking a qualified individual for a career opportunity as an IT Support Specialist. This position is ideal for a motivated, tech-savvy team player who enjoys hands-on problem solving and supporting end users in a fast-paced environment. The IT Support Specialist will be responsible for maintaining, troubleshooting, and supporting the organization’s technology systems while ensuring security best practices are followed. A successful candidate will be professional, detail-oriented, and customer-focused, with a strong desire to help others and keep systems running smoothly. This role is not a remote opportunity, the role requires the individual to be present, onsite, Monday - Friday 8:00am - 5:00pm.  

Essential Duties and Responsibilities:

Include the following (other duties may be assigned):

  • Implements security policies including MFA, password management, and role-based access.
  • Assists in patch management, antivirus updates, and software rollouts using centralized management tools.
  • Performs regular equipment maintenance, hardware upgrades, and installations.
  • Supports the deployment of new systems including printers, network equipment, and telephone devices.
  • Responds to and resolve technical support tickets and user requests in a timely and professional manner.
  • Ensures IT support activities align with internal security policies.
  • Monitors device performance and coordinate with senior IT staff on server, storage, and networking needs.
  • Provides in person support and analysis of hardware and software questions.
  • Escalates complex issues to senior team members.
  • Provides basic training to staff on software tools, cybersecurity awareness, and proper device use.
  • Communicates IT updates and scheduled maintenance to staff as needed.
  • Performs other related duties as assigned. Duties and responsibilities may change at any time with or without notice.

 

Required Skills & Abilities:

  • Experience with Microsoft 365, Windows OS, Active Directory, and remote access tools
  • Familiarity with virtual environments (VMware), cloud storage (OneDrive/SharePoint), and mobile device management a plus (including Android and iOS)
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple priorities and meet deadlines
  • High attention to detail and commitment to security best practices

Education & Experience:

  • Associate’s degree or higher in Computer Science or equivalent experience required.
  • Minimum of 2 years of experience in technical support, desktop support, or help desk support preferred.
  • Certifications such as Network+, Security+, Microsoft Modern Desktop Administrator, VMware, or similar are a plus but not required. 

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Ability to lift up to 50 pounds
  • Frequent movement throughout facilities, including standing, walking, and travel between locations
  • May require on-call availability or extended hours during system or network issues
  • Occasional work in production environments
  • Valid driver’s license required and ability to meet MEI Driver Administration Risk Reduction Tactics Program requirements

Benefits:

We are proud to offer the following to our employees

  • Fair and competitive pay.
    • Annual reviews with opportunities for pay increases. Additional opportunities throughout the year for pay increases based on performance and other factors.
  • Excellent benefits- including health insurance/ HSA, Dental and Vision Insurance, Group Life insurance, short term and long-term disability, Voluntary Life Insurance, 401k with match + additional company contribution independent of employee contribution.
    • UP TO AN EXTRA $17/HR. IN EMPLOYER BENEFITS TOWARDS VALUE OF TOTAL COMPENSATION! 
  • Paid holidays
  • PTO (personal/vacation/sick days)
  • Discretionary Bonuses up to 2x a year. 

Other Benefits

 

 

 

All email correspondences will come from the HR team at Murray Equipment, Inc. using ADP services. Please be sure to check your spam/ junk mail folders for any emails from Murray Equipment, Inc HR